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STUDENT GRIEVANCE

Student Grievance Policy and Procedure


Boise State University is committed to supporting students in and outside the classroom. Grievance policies exist to ensure students have avenues to voice concerns and address both academic and non-academic matters. In addition to multiple opportunities to appeal university related decisions (see the Student Handbook for various appeals policies), grievance policies are detailed below.

Academic Grievances (Policy #3130 and 3140)

If a student has a grievance pertaining to a grade appeal or academic impropriety, the student must first consult the course instructor. If the student is unable to resolve the issue with the instructor, he or she should contact the department chair. If the situation is still not settled, the student should contact the dean of the college that oversees the department. If the dispute is unresolved after going through this process, the student may contact Vice Provost for Undergraduate Studies for further guidance at (208) 426-4062. The Office of the Provost/Vice President for Academic Affairs is located in the Administration Building, suite 202. After all these steps have been taken, the student may request for the case to be referred to the Academic Grievance Board/Grade Appeals Board.

Link to policy manual: http://policy.boisestate.edu/academic-affairs-student/

Student/University Personnel Conflicts

When conflicts arise between students and university personnel, if it is safe to do so, students should first present their complaint to the university employee concerned. If no solution is reached, the complaint should be taken to the appropriate department head or supervisor (or to the unit head or dean of the appropriate college/administrative unit).

If the complaint is against a dean or unit head, it should be presented to the appropriate vice president. The complaint should be presented to and addressed by the appropriate university officials within a reasonable amount of time. For more information on how to handle these situations, or for direction or advocacy, please call the Office of the Dean of Students at (208) 426-1527.

Note: This process does not pertain to discrimination grievances or sexual harassment grievances covered by Policies 1060, Nondiscrimination and Anti-Harassment, or 1065, Sexual Harassment, Sexual Misconduct, Dating Violence, Domestic Violence, and Stalking, or Academic Grievances addressed in Policy 3140.

Link to policy manual: http://policy.boisestate.edu/